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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
250 Surveys

Towering Cypress DR

Surveyed on Apr 25, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Buying our first home was a very intimidating process but Charlie Russo was an exemplary real estate agent from start to finish. He went above and beyond to educate us on what to look for in a home. Whenever we had questions he was incredibly communicative and made the home buying process much smoother than we anticipated. ”

Avon Gate CT

Surveyed on Apr 24, 2024
Represented the Buyer
4.50/5
Start FullStart FullStart FullStart FullStar Half
Competency
4/5
Knowledge
5/5
Communication
4/5
Experience
5/5

“It was a joy to work with Charlie for our real estate requirements. He was very approachable and had attention on every detail. We look forward to working with him again in the future.”

Charlie Russo
Suneet, thank you for the supportive words. The attention to detail and ensuring my clients are the most informed during the transaction is a must for me and my process.

Summerset WAY

Surveyed on Apr 24, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Charlie s persistence helped us get the house we wanted in a market where we easily could have missed it. My husband and I appreciated his tenacity and continued communication with the seller s agent. Charlie is a pleasure to work with.”

Charlie Russo
Pattie, I appreciate the kind words and my tenacity is only fueled by delivering the home and experience my client desire, especially here in Green Trails.

Shearn ST

Surveyed on Apr 22, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Meadowcroft DR

Surveyed on Mar 28, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Hannington DR

Surveyed on Mar 28, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Can t recommend highly enough, from start to finish excellent service ”

Mosspine CT

Surveyed on Mar 28, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Charlie is nothing short of amazing We tried several agents prior to Charlie, but none of them met the bar. We began to lose faith in Houston s realtors until we interacted with Charlie. We sent an email outlining our expectations for a realtor and Charlie responded promptly and took on the challenge. We relocated to the Houston area from out of state, and we couldn t have done it without Charlie s help. He was there when we couldn t be. He listens and truly values his clients and their wants needs. He makes himself available to his clients any time, day or night. He is an expert in his field, and we truly value his knowledge. We trusted Charlie with everything, and he did not fail us. He went above and beyond us and truly exceeded our expectations. There s no wonder why Charlie s profile picture is a picture of him holding multiple trophies he is the real MVP. We are so grateful to Charlie for helping us find the perfect home. He will forever be our realtor and friend. We highly recommend Charlie to anyone looking for a hardworking and trustworthy agent. ”

White Tail CT

Surveyed on Mar 28, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Charlie Russo is absolutely amazing. He is so knowledgeable and such a joy to deal with. He was always willing to explain anything that I had a question about. If I could give more stars, I certainly would. I have had dealings with other realtors and none of them held a candle to him. I will refer others to him if I get the chance. ”

Fly Fish WAY

Surveyed on Mar 08, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Charlie is right on top of everything, answers all of your questions, offers great ideas and walks you through the process Great realtor ”

Charlie Russo
Laura, thank you for the 5 star review for your Fulshear Lakes purchase. I am always glad when clients take the time to review my process and myself as a Katy area Realtor.

Juniper Stone LN

Surveyed on Mar 05, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Charlie was highly organized and knowledgeable. He made the selling process stress-free. We sold the house in 4 days and got the asking price. We would highly recommend Charlie. ”

Charlie Russo
Brian, I am happy you had a great experience listing and selling your home in Cinco Ranch. It is always rewarding to hear from clients that the process made their lives easier. This is the reward each client receives when we follow my marketing and pricing plan.

Sloane Manor TRCE

Surveyed 3 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Barkston DR

Surveyed 3 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

W Sundial Street

Surveyed 4 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Marlstone Court

Surveyed 6 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Morrisfield CT

Surveyed 6 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Charlie was instrumental in the sale of our home It wouldn t have happened as well as it went without his invaluable experience ”

Overall Rating
4.99/5
Rate based on 250 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
5 / 5
Start FullStart FullStart FullStart FullStart Full
Market Knowledge
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
5 / 5
Start FullStart FullStart FullStart FullStart Full
Experience