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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
83 Surveys

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Awesome!! Santos made our home selling process easy and smooth! His guidance and help was very much appreciated. Will definitely be using ST&A soon to find our future home!”

Surveyed 1 year ago
Represented the Seller
4.95/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.80/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Santos did an amazing job selling my moms house in Pasadena AND finding her a new house! He's definitely knowledgeable and cares alot about who he works with. Highly recommend!!!”

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Had a great experience with santos very helpful on everything.Really recommend his services to everyone looking to buy or sell a home ”

Surveyed 2 years ago
Represented the Buyer
4.83/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.30/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“We are relocating from Maryland to Houston, After going through two real estate agents Santos was referred to me by my loan officer. Because of how crazy the market was going with very low inventory he truly gave me the best advice , an while almost all communities where sold out ! He made a Miracle happen by finding us a new construction home in a beautiful community that was safe for our kids! An since we where eager to move he made it all happen in less the 60days!! Santos was so resourceful, paid attention to details an made frequent video chat visits to check on our home to make sure everything will be completed by deadline!! Im truly grateful because he made the process simple in this current crazy housing market!! I highly recommend santos!! Thank you !! ”

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“To finding a home and understanding the process was a easy win with Santos by our side. So very grateful to have met Santos as our realtor. He truly cares and make you feel so comfortable when you are first time home buyer’s. With all the emotions and worry he puts you on the right path to understanding the whole process of picking your house. Any time we had a question or needed to communicate with him he was always there. He truly is the best! Santos is the best! Santos is a Angel!”

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I really enjoy working with Santos because he is very professional and truly cares about his clients.”

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Santos Tovar has worked with my family on selling two homes. I strongly recommend him because of his attention to detail, knowledge of local markets, and knowledge of real estate contracts and law. Santos presented an excellent sales proposal packet and listened carefully to our concerns. Santos was always available to answer any questions we had. Santos’s knowledge of community resources for repairs, financing and any other needs was extensive. Lastly and most importantly, Santos Tovar’s negotiating skills produced a bottom line exactly where we wanted it to be. I recommend Santos Tovar as an excellent agent. ”

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed 2 years ago
Represented the Buyer
4.91/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.65/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I understand that many aspects of a real estate deal are outside of the control of a realtor ( appraisal, lenders, inspection, etc). However, Santos stays involved throughout all aspects of the deal. If something goes wrong, I use him as my point of contact to help me deal with 3rd parties. Even though it is outside of his control, he does everything he can to keep things moving along. We have used other realtors in the past that aren't very timely in their communications, or aren't very knowledgeable. I consider those some of the most important qualities in a realtor and Santos was excellent in those categories. ”

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“SANTOS HANDLED THE SALE OF MY PROPERTY FROM START TO FINISH. HE ALWAYS PICKED UP THE PHONE WHEN I HAD QUESTIONS. HE STAYED IN TOUCH DURING THE ENTIRE PROCESS AND I HAVE TO SAY IT WAS THE BEST PROCESS EVER.THE BEST CUSTOMER SERVICE YOU CAN ASK FOR. ONCE AGAIN THANKS SANTOS. 5 STAR RATING ALL THE WAY. ”

Surveyed 2 years ago
Represented the Seller
4.93/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.70/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Santos is a very thorough and knowledgable broker. He negotiates prices that are fair on both sides of the coin. Is exceptionally punctual and very smart. Great experience. ”

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Santos cares about his clients. Didn't matter what time of day he always made himself available. In a competitive market where real estate agents just think of you as a number Santos makes you feel like family. Going above and beyond for his clients! He assisted with writing a strong proposal that beat many others! Thank you Santos.”

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Santos I. Tovar is absolutely wonderful to work with. It’s like having a friend on the “inside” that is working for you. He really care about his clients and was always available to answer my questions and home showings.”

Overall Rating
4.97/5
Rate based on 83 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.95 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
5 / 5
Start FullStart FullStart FullStart FullStart Full
Market Knowledge
4.93 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience