Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
133 Surveys

Surveyed on May 01, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Paula was fantastic the entire way and did a great job selling our home in a tough market area! She was able to generate traffic and held multiple open houses to move the property and kept us sane when we were panicked. We trusted Paula and could not have been happier with the outcome! 10/10!!”

Surveyed on Mar 29, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Paula was outstanding through the whole process. She listened to my needs amd wants amd never made me felt like I was not heard. She insure to show me listings of what I was asking for and just a little bit above so I would have the expectations to make am educated decision. I am grateful to wormed with Paula and would worked with her again.”

Surveyed on Mar 28, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Paula sold me the house in El Paso when I was in the Army stationed at Fort Bliss. Then, when I needed to sell the house, I knew I could trust Paula to sell the house and get a good sales price for me. She did in a short time, too. With me living in another state, I am only really able to communicate reliably via email. No matter what, Paula kept me informed and everything on track, even sending a noder republic out to my mother's house so everything could be completed on time. Paula Kesner is a hard-working, honest realtor who gets the job done.”

Surveyed 3 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Paula has to be, easily, the best realtor in the El Paso area. The personal touch that Paula puts into her clients finding a home is incredible. Paula was extremely infomative, accessable, and knowledgeable and we were able to get a fantastic house and exactly what we were looking for. She was extremely communicative and was with us 100% of the way. If anyone in the El Paso area is looking for a house, we would 100% reccomend Paula and look forward to working with her again on future properties!”

Surveyed 7 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed 7 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Paula Kesner from Century 21 The Edge helped me in the purchase of a house. I was extremely happy about the property and with Paula's advice and guidance throughout the process. She did a great job in advising me from the the initial offer all the way through the closing. She had a very positive attitude and was quick to respond to me and to the seller's agent. It was a great experience and I learned a lot with her help.”

Surveyed 9 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Paula Kesner was on top of it! She was always quick to get back to us and worked tirelessly to make sure we were completely satisfied and had found our dream home! We couldn't recommend Paula more! She was always professional and knew what she was talking about! We felt completely safe and taken care of through every step of the process. We are so grateful for Paula and our new home!”

Surveyed 9 months ago
Represented the Seller
4.85/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.40/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Paula was very attentive to our needs as a family and also in our urgency to sale. She helped us out so much in trying to get our house out there for someone to buy. We really appreciate all her hard work as the go between us and the buyer. It was a unique situation and she really helped us out in all aspects of this process. Thank you Paula!”

Surveyed 11 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Paula was key in preparing for when my house was to go on the market. She meet with me and made suggestions, on how to make the home more presentable. Her knowledge and preparation made sure the home sold quickly.”

Surveyed 11 months ago
Represented the Seller
4.54/5
Start FullStart FullStart FullStart FullStar Half
Competency
4.40/5
Knowledge
3.75/5
Communication
5/5
Experience
5/5

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Paula Kesner is a very attentive and dedicated agent who went above and beyond in helping us find our dream home in a short period of time. We are extremely grateful and satisfied with our choice. we will always recommend her to friends and relatives”

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Paula Kesner was incredibly wonderful and easy to work with. She is an honest, caring person who exceeded all of our expectations. There is no doubt that I will again choose to work with Paula when I'm ready to buy another home. I have and will always recommend her to all my friends and family. With Paula, you don't just get a home or a sale of a home, you get a dedicated agent who is willing to go above and beyond to help take care of all your real estate needs! Thank you Paula! Sincerely, The Paoli Family”

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Great customer service and support.”

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Paula is exceptionally knowledgeable in her field! She went above and beyond what we expected of her. It didn't matter what day of the week or what time of the day it is, she was always communicating with us! We trust her knowledge, expertise and professionalism and will continue to use her and refer her to others! Just love her!”

Overall Rating
4.96/5
Rate based on 133 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.90 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.95 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.98 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience