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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
87 Surveys

Hopkins ST

Surveyed on Apr 20, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Creekbend DR

Surveyed on Apr 04, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Mary Frances was wonderful to work with. She offered great advice and support throughout the process. ”

Mary Frances DuMay
Thank you, Amanda. Congratulations on your first home! This was such a meaningful experience because you are our team's first "third-generation client". Grateful for your support as well :-)

Rutgers AVE

Surveyed on Apr 03, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Mary Frances and her team were excellent. She guided us through the process, continuously communicated, and even had our house cleaned prior to move in. We loved working with her. ”

Tarrytown MALL

Surveyed on Mar 13, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I am so lucky I asked Mary Frances DuMay to help me with the search process. Despite a short period of time--only about 2 weeks from start to finish--before I was to move and start a new job in Houston, Mary Frances was extremely communicative and wasted no time to explore the areas I was interested in to identify options. As soon as we identified a short list of suitable properties, Mary Frances immediately went to tour each location for me. While I was moving from afar, Mary Frances sent videos of each listing, giving me full and complete confidence that I could choose the best spot even despite the obstacles. I could not recommend Mary Frances more highly, and I would not trust anyone else with such an important decision. --Robert David”

Mary Frances DuMay
Thank you so much Robert for this wonderful review. It was a genuine pleasure to help you with your search, and I am happy for you and Rosie, "man's best friend". Keep in touch and let me know if you need anyting!

Plumb ST

Surveyed on Feb 07, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Lafayette Street

Surveyed 5 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Del Monte DR

Surveyed 5 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Mary Frances was so helpful in every way She guided us through every step ”

Mary Frances DuMay
Thank you! What a pleasure it was to help you on this journey. I am so happy for you both and appreciate your trust thoughout your home buying process.

Boulevard Park

Surveyed 6 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Southwestern ST

Surveyed 7 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Georgetown ST

Surveyed 7 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5
Mary Frances DuMay
Thank you again Luciana and Antonio for entrusting me with the role of your Buyer's Agent. Welcome back home to West U!

Howard LN

Surveyed 8 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Selling my home was the first major decision i had to make on my own. Mary Frances was sympathetic to my situation from the beginning, and was always sincere, clear, and detailed in here explanations and never failed to keep my needs and priorities in mind. Mary Frances took me step by step through the process and went above and beyond what one would expect from an agent. I highly recommend Mary Frances ”

Howard LN

Surveyed 8 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Mary Frances has been extremely respectful, courteous, confident and trustworthy from the day we met till the completion of this business transition. I will highly recommend her to all my friends who are contemplating to sell or buy properties in the West U Bellaire area and its vicinity. ”

Southwestern Street

Surveyed 9 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“We met Mary Frances earlier this year at an open house event. She was attentive and kind. She successfully helped us purchase our first home in WestU. The house hunting process was intense, but she was able to provide good analysis on each house. She was responsive and always able to provide unbiased opinion. It was such a pleasure working with her and we so appreciate her : ”

Browning Street

Surveyed 9 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Mary Frances is a rock star We highly recommend her and would hire her again ”

Mary Frances DuMay
Thank you Mirko. It has been such an honor to assist your family with your real estate needs. Congratulations on the sale of 4027 Browning and enjoy your new home nearby! Thanks again

Rutgers Place

Surveyed 10 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Mary Frances DuMay was incredible to work with She is friendly available has excellent communication and deep knowledge of the neighborhoods in Houston She went above and beyond to help us find a wonderful rental home for our family which was especially challenging because we live on the other side of the country and were unable to travel to Houston to view homes in person We are grateful to her and will highly recommend her to our friends who will be moving to Houston next year ”

Overall Rating
4.99/5
Rate based on 87 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
5 / 5
Start FullStart FullStart FullStart FullStart Full
Competency
5 / 5
Start FullStart FullStart FullStart FullStart Full
Market Knowledge
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience