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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
24 Surveys

Surveyed on Mar 05, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I can't say enough about how amazing Lucy was during our home buying process. Starting with how encouraging she was when I first reached out to recommending an amazing loan officer to answering every phone call and question I had. She made sure everyone in our family felt involved and confident in our decision. Her commitment to supporting her clients is unmatched.”

Surveyed on Feb 25, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed on Feb 21, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“As out of town purchasers, we needed someone with strong local knowledge who could help us narrow in on location and value. Lucy Kline provided that, as well as high service levels. We needed to see homes, make a decision, make an offer, and complete an inspection all in one weekend. She made sure it got done and did everything she could to make our purchase experience seamless.”

Surveyed on Feb 02, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Lucy was amazing to work with. she listened to my needs and wants and found me the perfect home in Houston near Medical Center. She was always responsive, helpful, and honest. She also negotiated a great deal and made the closing process easy and stress-free. I would highly recommend Lucy Kline to anyone looking for a real estate agent.she is the best!”

Surveyed 3 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I love my new house. Lucy showed us houses all over. She found the time to work around my busy schedule. And ended up with my the perfect home for me and my wife. I will be recommending her to my friends and family”

Surveyed 3 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Excellent!”

Surveyed 3 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“First time home buyer here. Bottomline up front: Lucy Kline was an absolutely dream to work with and an outstanding and experienced realtor. She is excellent at being RESPONSIVE to calls and questions whenever they arise. Further, she gives timely attention and action to the unavoidable speedbumps in the home-buying process by pushing critical information to her client. Her professionalism and enthusiasm are beyond reproach. She genuinely cares about her clients finding the perfect fit for them and does not rest until they are satisfied. Her passion for her profession bleeds into investing personally into her clients' needs. She has a "take-no-bull" attitude towards fighting for her clients' fair treatment by sellers, contractors, inspectors, etc. And she fought FOR me every step of the way. I would absolutely work with her again and recommend her for homebuyers of any income and experience in home purchasing. Cheers, Lucy! Thanks for getting me into my dream home.”

Surveyed 4 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Lucy is simply the best, she is very clever open and hardworking. She genuinely cares which on its own is an excellent quality. She put the time and everything on a very hard purchase which at times seemed impossible to complete but she kept everything together she worked hard fast and she got results. At the personal level she is a living angel and one of the best human beings I ever had the honour of meeting.”

Surveyed 4 months ago
Represented the Buyer
4.53/5
Start FullStart FullStart FullStart FullStar Half
Competency
4.65/5
Knowledge
5/5
Communication
3.75/5
Experience
4.70/5

Surveyed 9 months ago
Represented the Buyer
4.29/5
Start FullStart FullStart FullStart FullStar Quarter
Competency
4.10/5
Knowledge
3.75/5
Communication
4.40/5
Experience
4.90/5

Surveyed 9 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“If I had to give one sentence to describe working with Lucy, it would be - LUCY IS A PROFESSIONAL BADASS. If I had to describe working with her more in depth, this would be it- Lucy is very professional, enthusiastic, respectful, and very knowledgeable about her industry. If she doesn’t have an answer to your questions (we asked SO many questions since this is our first home buying experience), she’ll get you one through her vast network of connections and mentors. Lucy doesn’t dish out any BS nor does she deal with any. She’s a fantastic realtor and it really shows through her communication with her clients and any other parties involved. She had been in constant communication with us and made this process so much less stressful because of how well she handled dealing with all the different channels of people we had to work with to build our home, any issues that arose during the home building process, and even being our spokesperson and advocate when we felt like we weren’t treated correctly and our concerns weren’t being addressed with the builder. If we didn’t have Lucy on our team I don’t think our home buying experience would’ve went as well as it did with all the issues that happened on the builders side with delays and other issues with our new construction home. Now that we’ve closed, Lucy is still there for us if we have any questions and gave us great advice for being first time home owners. She won’t let you down and that’s the truth. We wouldn’t have gotten the home we have at such an amazing price and we are so grateful to be able to work with her. When we’re ready to sell and search for a new home, we know exactly who to reach out to and that’s Gary Greene’s in house badass, Lucy Kline!!!”

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Lucy guided us through sometimes a difficult process but handled it Beautifully. I can only say Terrific things about Lucy but the greatest compliment will be that we’re still working with her in selling another home we own & purchasing again from her. I think repeat business is a tribute to someone’s success & she definitely has our continued business. Gary & I wish Lucy continued Success. ”

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Lucy Kline was referred to us for her experience, knowledge, and expertise. As we were first time homebuyers, she made the experience smooth and covered all concerns and questions we encountered in a timely and professional manner. Lucy was particularly helpful during the inspection, as she paid very close attention to detail and other issues that needed to be addressed before close. She negotiated additional items being addressed and pressed for these items to be completely for review before close. Overall, Lucy truly went above and beyond at every step in the process and added value to the transaction through her knowledge. She was patient with us in answering the many questions we encountered, and in exploring options as we sought out our perfect home. She was always quick to communicate and functioned as an ideal liaison between our builder and us. We could not have had a more trusted broker by our side to guide us through the purchase. Even after, she has been a great resource in recommending electricians, handymen, painters, etc. We could not have been more pleased with the outcome and experience. Thank you Lucy and the Gary Greene Team! ”

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Lucy was perfect. We are first time buyers who are relatively new to Houston and she guided us throughout the entire process. She answered all my stupid questions and repeatedly went above and beyond what her job duties were. Thank you so much Lucy.”

Overall Rating
4.92/5
Rate based on 24 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.91 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.90 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.92 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.97 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience