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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
13 Surveys

Kelso ST

Surveyed 3 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Helen was absolutely AMAZING. She dedicated her time and placed herself in my shoes to make sure me and my Fur Babies had the perfect tiny home . : Truly made dreams I thought were only in fairy tales come thru. ”

Becket ST

Surveyed 3 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Helen is an amazing realtor. Buying my first home was way less stressful than I could have imagined. She made sure we looked at any house I had interest in to make sure I found the perfect home. Helen is very informative when it came to helping with credit, knowing the Houston area, and providing comps in the area to make sure I was getting the best deal possible. Helen also listened when it came to locating a great school district zone for my son. She knows houses inside and out and provided great insight to purchasing my home. This realtor will help you find a great home in Houston or surrounding areas with little work or as much as you like when searching. If you need a realtor, Ms Mata is the one for you. She responds with o any question very quick and I will work with Helen again for my next house. ”

Rosemary Lane

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Klein Orchard Drive

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I would definitely use Helen Mata again. She was absolutely amazing. ”

Main Street

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Excellent support and assistance from the minute I contacted Helen until I moved in to the apartment. She made the entire process easier, faster and highly efficient. I'll give a 10+”

Klein Orchard Drive

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Starkridge Drive

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Helen was superb. She was incredibly flexible and creative as we we shopped for houses from out of state. She's ZERO pushy and is a good negotiator. In a super-competitive market, she helped us walk away from properties that were too overpriced or weren't what we were looking for. She's also incredibly fast at text and email, and was ever so patient and loving with our tired and grumpy kids. Helped us sail through through inspection, appraisal and closing even though we were 1500 miles away. Highly recommend to anyone, and hope our parents can use her if/when they move to Houston.”

Little Blue Stem Drive

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“One best realtors, highly recommend her! she explains every aspect of home buying process, she keeps you informed, found a home with everything we wanted, kept process smooth and easy. She’s there for you to find your forever home ”

Meadow Drive

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Helen was AWESOME! She explained all the process and made it really easy for me, always helpful, responsible and quickly answered all my questions and concerns. She is super nice and gives her honest opinion. Super happy with her and her work!”

Normont Drive

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Helen was great to work with! She was super flexible and managed to accommodate our very specific requests. It was our first time buying a home, which can be both scary and confusing, but Helen made the process so much easier. We were looking to buy an older house, so I really appreciated her honesty regarding things like market value versus the condition of the home, and how she spelled out the various courses of action when negotiating. I definitely recommend working with Helen if you're looking to get into the real estate market, whether you want to buy or sell. ”

Harbor Chase Drive

Surveyed 2 years ago
Represented the Buyer
1/5
Start FullStar EmptyStar EmptyStar EmptyStar Empty
Competency
1/5
Knowledge
1/5
Communication
1/5
Experience
1/5

“There were times when she knew she had to be available for our deadlines and she was unavailable and on her own vacations with a dead phone and no signal. Very unprofessional. She barely wanted to negotiate and she did not seem to be on our side for the final price. There are other realtors that give back a percentage of the closing and all she gave back was a $50 card and a basket with a candle.”

Helen Mata
Hi Erica! Im so sorry you felt this way. I am human and everyone deserves a vacation. Even on vacation I was attentive and I gave heads up I would be gone. I negotiated the best I could and even got the home under listing price in this crazy market. If funds for closing was a necessity Im sorry it was not communicated to me. The card and gift basket is a token of appreciation to my clients for choosing me as their realtor.

Felt Circle

Surveyed 3 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Helen was amazing in my journey to find the perfect home. She communicated effectively and negotiates on my behalf to get the best deal on my dream home! I highly recommend her.”

Trumpet Street

Surveyed 3 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5
Overall Rating
4.69/5
Rate based on 13 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.69 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.69 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.69 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.69 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience