Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
18 Surveys

Surveyed 6 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“As first time home buyers, Gwen Gates was extremely patient and supportive. I was very pleased with her knowledge and experience. Gwen was not only our realtor but a trustworthy guide through the whole process from selecting our home to our closing day. I highly recommend her. ”

Surveyed 6 years ago
Represented the Seller
1.69/5
Start FullStar Half-QuarterStar EmptyStar EmptyStar Empty
Competency
1.45/5
Knowledge
1.25/5
Communication
0.65/5
Experience
3.40/5

Surveyed 6 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed 7 years ago
Represented the Buyer
4.98/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
4.90/5

“Thanks for all the help and would highly recommend.”

Surveyed 7 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Gwen Gates is a very knowledgable and personable agent. My wife and I were very happy working with her.”

Surveyed 7 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Gwen Gates is an excellent realtor. She is very knowledgeable of Houston and the surrounding communities. Patience is definitely one of her virtues and she will work tirelessly in this hectic housing market to find the house that meets your needs. I would recommend her to anyone. ”

Surveyed 7 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Gwen really made this an overall great experience for me. From explaining different purchase options and various things to look out for to gathering all the necessary information about properties that I was interested in. She was always there when I had a question. Please keep in mind, it took me over two years to make a decision and Gwen never made me feel as if I wasn't important. Thanks for everything Gwen.”

Surveyed 8 years ago
Represented the Seller
4.83/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.90/5
Knowledge
5/5
Communication
4.40/5
Experience
5/5

“Gwen Gates gave us prominent attention, with an aggressive plan to market and sell our house quickly. She went above and beyond any other realtor. (After 3 months with a different realtor, we were extremely pleased that we changed to Gwen Gates.) Gwen Gates was willing to provide immediate property exposure, with weekly Open Houses, which our prior realtor did not see necessary. Weekly Open Houses proved to be extremely valuable and important for selling our house. She was also willing to provide assistance with checking on our vacant house (after we moved), as well as taking care of the pond needs in our back yard. ”

Surveyed 8 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I had worked with Gwen Gates before to get a rental property, and I had such a good experience with her then, that I knew I wanted to work with her when I was looking to purchase a home. Gwen was especially good about the contract details. She caught several mistakes and corrected them. She also explained things to me that I didn't understand or know about in the home-buying process. As a new and young buyer, that was extremely helpful to me. I also really appreciate the expertise Gwen brought in terms of dealing with HOAs in Texas. I learned valuable information from her that I would not have otherwise had access to. Since I was buying a condo, this helped me understand better what I was getting into. Overall, it was an excellent experience to work with Gwen; she is knowledgeable, friendly, and very on top of things. ”

Surveyed 8 years ago
Represented the Buyer
4.45/5
Start FullStart FullStart FullStart FullStar Half
Competency
4.65/5
Knowledge
3.75/5
Communication
5/5
Experience
4.40/5

“Gwen Gates is a great agent. She helped us find a house in our very short timeframe. The communication was excellent and she stayed on top of everything. She was a big help in our cross country move.”

Surveyed 8 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Gwen was always available and always had a smile. She made sure we got what we wanted, no matter how many houses it took. ”

Surveyed 8 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed 9 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Gwen presented the two offers in a professional manner, pointing out pros and cons. She had my house sold in 3 days!!”

Surveyed 9 years ago
Represented the Buyer
4.95/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.80/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Gwen demonstrated exceptional skills regarding pricing, negotiation of the sale, and education on the purchasing process. Her guidance provides a realistic perception of both the real-estate market and potential properties. Gwen’s professionalism creates a very transparent and knowledgeable purchasing process minimizing time and costly surprises. When one is investing large amounts of capital into real-estate the experience and services offered by Gwen is a necessity. A lesser agent may allow you to make a costly mistake whereas Gwen is able to not only manage the seller agent, anticipate the seller but also the buyer’s needs. I highly recommend Gwen to any potential clients.”

Surveyed 9 years ago
Represented the Seller
4.75/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.60/5
Knowledge
5/5
Communication
4.40/5
Experience
5/5

“Would recommend Gwen to any potential buyer or seller. Very professional yet personable!”

Overall Rating
4.76/5
Rate based on 18 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.74 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.72 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.69 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.87 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience