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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
62 Surveys

Surveyed on Mar 30, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Gretchen was amazing. She took three difficult estate related properties in Houston TX and went beyond our expectations getting us the best selling prices possible. Her knowledge of the market helped tremendously and she worked with us constantly keeping us informed on each property. I would definitely recommend Gretchen and I would use her again without hesitation.”

Surveyed 4 months ago
Represented the Buyer
4.44/5
Start FullStart FullStart FullStart FullStar Half
Competency
4.30/5
Knowledge
3.75/5
Communication
5/5
Experience
4.70/5

Surveyed 6 months ago
Represented the Seller
4.49/5
Start FullStart FullStart FullStart FullStar Half
Competency
3.20/5
Knowledge
5/5
Communication
5/5
Experience
4.75/5

Surveyed 7 months ago
Represented the Seller
4.80/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.90/5
Knowledge
5/5
Communication
4.40/5
Experience
4.90/5

“Gretchen did a remarkable job handling the sale of a completely remodeled townhouse for an elderly relative of mine who had owned and lived in the property for 45 years. The townhouse had previously experienced several challenges and Gretchen worked well with the remodeling contractor to bring it up to sale-able condition in a short time. She also did an excellent job estimating the market value of the property, marketing it online and ultimately getting full value for my relative.”

Surveyed 7 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Gretchen Umberger was very professional and knowledgeable. She always responded to my emails and calls in a timely manner and had answers to all my questions. Gretchen is an asset to the real estate profession and I would recommend her time and time again.”

Surveyed 8 months ago
Represented the Seller
4.98/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.90/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Gretchen was very professional,knowledgeable and very friendly. She also kept us updated throughout the sale of the house. Would highly recommend her services”

Surveyed 10 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Gretchen was absolutely amazing. Such a great experience all round. She felt like a family friend we've known for years. Very responsive at all hours, very level headed advice and knowledgeable of the different areas. She did a fantastic job negotiating on the price and work needed on the property we purchased. Even when there were unforeseen obstacles she diligently dealt with them and kept us on track for closing. Can't praise her enough. Everyone at the Bay Area office was super friendly, striking up conversation, asking if we needed anything, very polite and approachable all round. A+++ rating for everyone at Gary Greene-Bay Area and Gretchen. ”

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Gretchen is very knowledgeable of the Clear Lake and surrounding areas. She also has solid knowledge and understanding of home structures and potential improvements needed which is valuable for home buyers.”

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“This is our 3rd experience with Gretchen and she rocks! We will use her again when the time comes!”

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Thank you, Gretchen! You made this difficult transaction as smooth as it could possibly be. Thank you for your friendship and support.”

Surveyed 2 years ago
Represented the Buyer
4.01/5
Start FullStart FullStart FullStart FullStar Quarter
Competency
4.65/5
Knowledge
3.75/5
Communication
3.75/5
Experience
3.90/5

“Gretchen did an awesome job at helping us locate a house and then with the process of buying the house. She was very informative and detailed on information that I requested. I would definitely recommend Gretchen Umberger as a realtor to anyone. ”

Surveyed 2 years ago
Represented the Buyer
4.86/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.45/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Gretchen was overall a fantastic representative of our family. She has a great understanding of the market and is the best listener. She really did have our best interests in mind. Also...I am big on effective communication. Gretchen is the best at communication. I have already recommended to a friend and will continue to do so. ”

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Gretchen was always there when we needed her, My wife and i love her. ”

Overall Rating
4.91/5
Rate based on 62 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.84 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.92 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.94 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.96 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience