Client Experience Ratings
“Grace Tsay is a great real estate agent, very friendly, polite and attentive to details. Her knowledge and expertise made the process smooth and easy to understand for us. It was very comforting to know exactly what we were signing for and the details and risks of our deal. Grace offered various referrals for inspectors, maintenance and insurance professionals to assist us in the process as well. We are extremely grateful to have worked with Grace as our agent; will recommend Grace and Century 21 Western Realty to my family and friends!”
“Grace Tsay is a lovely, warm and caring real state agent. Professionally, she is knowledgeable, helpful, accessible, communicative and understanding. When Grace showed my property in private viewing, she was very patient and detailed in answering all my questions. What touched me ( a low-tech 80 years old man ) the most is the way she spent hours to coach me on-line to explain the details of on-line closing documents without a word of complaint! No doubt I will reconsider Grace as my agent, and I would use the service of Century 21 Western Realty again and recommend Century 21 to my family and friends! I am grateful to have Grace as my agent! She is a God-sent angel to me!”
“Grace Tsay is the best - professional, resourceful, accessible, and most importantly genuinely care about her customer.”
“Grace is respectful to customer. We are very impressed with her professionalism and kindness. Grace does and goes beyond regular services. She came to clean our driveway a few times afte rain and tons of falling oak tree seeds, which keeps the property look nice, and safe for people (walking and passing byb the property). Superior service. I would strongly recommend Grace Tsay to our friends when they are ready to buy/sell their properties.”
“It is my great pleasure to know Grace Tsay and work together with her to complete the purchase of the property. She is an excellent realtor who is very knowledgeable of local communities and properties, and fully dedicated to the benefits of her client and tried her best to negotiate the price and terms of the purchase. Grace is very friendly, helpful, patient, understanding and available. Her performance in the wholw process is very professional and outstanding! Without any hesitation, I would recommend Grace to my friends and family and would use the service of Century 21 Western Realty again!”
“We met Grace at a rental property when we considered renting a house. She helped us immensely to find a rental home at the time. Finally, we decided to buy the 25206 Melody Oaks Ln house, and Grace was perfect for our broker. Grace was perfect in helping with every detail of purchasing our new home. She handled all situations excellently, including negotiating the price when we got the appraisal, which had a gap from our proposed price. She introduced the good inspector, and the inspection went smoothly. She was always careful in managing all processes and ensured everything was well completed. Grace is very professional in performing as a trustworthy, knowledgeable, friendly, and respectful broker. She was highly accessible, responding promptly whenever we contacted her for help or asked questions. Grace was knowledgeable as she brought us the correct answers to our questions. Communications with her were all very smooth and precise. Overall our family's home-purchasing experience with Grace Tsay couldn't be better. We appreciate all her devotion and endeavor throughout getting this house until closing. In addition, she is helping us even after closing for many post-home buying needs. We were delighted to have her as our realtor for buying our new house.”
“Grace was tremendously helpful and efficient to get the house ready for sale. Valuable recommendations on repairs and upgrades were provided based on her knowledge and experience while taken our requirements into consideration. She was very resourceful to assist us in many areas and a consummate professional in marketing and selling the property. It was really great to work with Grace and we are grateful and extremely satisfied with her performance. Superb service all around!”
“We enjoyed working with Grace. She has years of experiene and local establishment/connection with an honest assessment of our property. In terms of sales and closing, she has rich sales experience and can quickly screen/sense potential buyer(s) to follow through on offers. She also knows how to deal with buyers and/or buyer's agents and is keen on their tactics for the sake of the sellers (us). Regarding her service, she is polite and professional in all aspects. she is also very resourceful in taking initiatives to resolve issues. Overall, it has been quite a pleasure working with Grace on this property. We are very satisfied with her performance, the level of professionalism has been upkept all these years with C21. great service!”
“Grace provides professional and timely service throughout the whole process. She truly cares about her clients and provided best service. She helps us take care all the issues and questions before and after the sale. We are so glad we have Grace to help us sell the house.”
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