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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
123 Surveys

Surveyed on Feb 08, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Norman and Felicity were incredible to work with, making our complicated transaction simple and quick. I would recommend all family and friends to work with them when searching for or selling a home. We will definitely use them for any future transactions. We are very appreciative!”

Surveyed 3 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed 7 months ago
Represented the Buyer
4.95/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.80/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed 7 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Norman and Felicity have worked with us on quite a few real estate transactions; they are super knowledgeable and always look out for our best interests. They are very responsive and overall a pleasure to work with. We wouldn't work with anyone else!”

Surveyed 7 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed 8 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I have dealt with Norman Frenk 2 previtimes. He has always done a fantastic job. This is the first time I had dealt with Felicity. I love her and together they are a dream team! We appreciate the staff and their professionalism. Norman and Felicity will always have my gratitude for the wonderful job and understanding of my needs I recommend to all my friends and neighbors. I trust him. I would use him again in a heartbeat.”

Surveyed 9 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed 9 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Norman and Felicity helped us get our dream house under very challenging circumstances. We were doing a corporate relocation, and our primary home was not under contract yet when we found the house we wanted. Norman and Felicity submitted a contingent offer for us, and although our primary home didn't go under contract for almost a month longer, they worked closely with the seller's agent to keep them comfortable with the fact that we would be able to sell our home and close on time. And that we did. So thankful for their services; they are always available and willing to do whatever it takes to close a deal! We have worked with Norman and Felicity in the past and wouldn't use anyone else!”

Surveyed 11 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“This organization was referred to me by a family member. I was very happy with the selection, I trusted their judgement and recieved more money and an offer withn days of them taking over the sale of my house. Extremely satisfied. Quick, knowledgable and to the point. They did more for me in two weeks than my other realtor did in 6 months. Excellent service. They were AWESOME!!!! I enjoyed the quick return of information and the importance they made my situation. A can't say enough about these people. They were great.”

Surveyed 11 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Norman and Felicity Frenk made our first home purchase a breeze. Wow. They were kind and so very patient. We are so grateful for them and will recommend them to anyone and everyone moving foward. We are even using them to sell our previous home ”

Surveyed 1 year ago
Represented the Seller
4.90/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.60/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Norman and Felicity are great to work with. The are very knowledgeable, professional, and make sure to understand and meet my expectations every time I work with them. I will always use them as my realtor and regularly refer my friends to them.”

Surveyed 1 year ago
Represented the Buyer
3.83/5
Start FullStart FullStart FullStar Half-QuarterStar Empty
Competency
3.40/5
Knowledge
3.75/5
Communication
4.40/5
Experience
3.75/5

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5
Overall Rating
4.87/5
Rate based on 123 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.76 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.91 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.89 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.90 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience