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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
41 Surveys

Caywood LN

Surveyed 5 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Jennifer helped us lease our house in less than a week Quick and easy, we are so grateful.”

Annapolis Street

Surveyed 5 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“This past March 2023 , I was living in Miami, FL and began looking at real estate here in Houston in anticipation of my family s upcoming move. A friend here recommended I contact Jennifer to assist with my search. I could tell from the questions that she asked me during our initial conversation that she was experienced, knowledgeable and a pleasure to speak with. Shorting after hiring her, I began to receive very timely and regular emails of properties coming on the market in the areas and price ranges I was interested in. She, in turn, provided me with her own personal thoughts on each of the properties as well. She was also always very reachable by phone text email throughout the entire process. Within a couple of weeks, a new construction home in West University came on the market and, after much back and forth with Jennifer, I made an offer below asking which was accepted. At this point, I could really see Jennifer s strengths shine. She is extremely detail oriented and is on top of however many issues crop up at any point in time. There were a couple of house-related issues ex. leaking appliance which occurred during the closing process but Jennifer was very calm and on top of everything which made this entire process very easy for me. I would highly recommend Jennifer to anyone looking for a high quality, personable and smart real estate agent in Houston and I now consider her to be my friend as well.”

Bingle RD

Surveyed 6 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Robinhood Street

Surveyed 9 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Jennifer was proactive and listened to our needs. She is a smart and savvy realtor who is intimately familiar with real estate and market trends in her area and has great connections - key requirements for finding a good home. She made us feel as though we were her only clients even though we knew how busy she is We loved working with her and would recommend her to anyone and everyone. ”

Jennifer Lerner
Thank you! I absolutely loved working with your family! Such thoughtful and gracious clients:) I'm so happy y'all found the perfect home! I hope you're settling in well to the neighborhood. Can't wait to see all the amazing things you do to make your home special.

Effie Street

Surveyed 11 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Our family moved to another state and were very concerned about the sale process from afar Jennifer helped us every step of the way She was extremely knowledgeable about the market in general and our neighborhood specifically If there were 6 stars she would deserve them ”

Glen Haven Boulevard

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Yarwell Drive

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Jennifer is fabulous. We recommend her whole-heartedly. ”

Indigo Street

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Blair Street

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Jennifer was fantastic, I could tell she was almost as excited to get the house I got as I was! Her energy and empathy are just wonderful and I really enjoyed having her as my realtor. :)”

Braesmont Drive

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Jenn did a great job helping us buy and sell our houses. I would highly recommend her to anyone needing a realtor in the Greater Houston area.”

Regalia Court

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Valerie Street

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Jennifer is wonderful! She sold my House in a timely manner… Always prompt and willing to go the extra mile!”

Jennifer Lerner
Such an honor to work with you! I cant thank you enough for trusting me to sell your home!!

Glenmeadow Drive

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Jennifer was outstanding to work with. She helped us purchase a lot with an existing home on it in Houston from Austin. Working with her was the next best thing to being there in person. She was responsive, knowledgeable, and went above and beyond to help us with things that weren't her responsibility, like connecting us with references for builders. We've bought several homes and Jennifer tops our list for the best realtors we've worked with!”

Oleander Street

Surveyed 2 years ago
Represented the Seller
2.75/5
Start FullStart FullStar Half-QuarterStar EmptyStar Empty
Competency
2/5
Knowledge
3/5
Communication
4/5
Experience
2/5

“There were errors in our contract resulting in financial loss to us and while Jennifer apologized for it, it soured the experience for us. I am not sure I will recommend her to my friends ”

Grand Lake Street

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Jennifer is a top notch agent. She was responsive to requests (at all hours of the day and night), knowledgeable about the market, and very easy to work with. She helped us navigate all stages of the process with patience and grace. We would highly recommend Jennifer as a realtor she has a great combination of warmth, hustle, and class!”

Overall Rating
4.92/5
Rate based on 41 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.88 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.93 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.98 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.90 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience