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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
137 Surveys

Surveyed on Mar 20, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“The Santiago's are far and above the top of their industry in knowledge of the market, negotiating on behalf of their clients, responsiveness, attention to detail, and providing service that takes almost all burden off the customer. I can't imagine doing a real estate deal in the Klein/Champions/Spring/Tomball area without them on my side of the table.”

Surveyed on Mar 20, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed on Feb 25, 2024
Represented the Seller
4/5
Start FullStart FullStart FullStart FullStar Empty
Competency
4/5
Knowledge
5/5
Communication
3/5
Experience
5/5

Surveyed 3 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Jerry and Connie helped us with the sale of our previous home, so when it was time to buy our next home we did not hesitate to contact them for their help. Their expertise and knowledge is always top notch. Will use their services again when the need for them comes up.”

Surveyed 4 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“This was our third experience using Connie & Jerry and we will absolutely work with them again in the future! They are knowledgeable and efficient, always clearly communicating with us throughout the process. In an ever-changing market, we are confident knowing we have great partners for our future real estate needs.”

Surveyed 5 months ago
Represented the Seller
4/5
Start FullStart FullStart FullStart FullStar Empty
Competency
4/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed 5 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“The Jerry & Connie Santiago team made the entire sale process simple and smooth, including timely and clear communication. However, we believe there was a lot of know-how and hard work from this team behind the scene. We do appreciate. This Jerry & Connie Team team is truly result-oriented and highly recommended! Charles Yeh Jerry & Connie made this stressful process feel so effortless. The Santiago team is the Best Team Ever!!! Yuaner Cheng”

Surveyed 7 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed 11 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“The Santiago team was excellent - cared about what we wanted and could get for our home and honest with expectations, very professional. Would recommend them anytime He is great - always responsive and extremely helpful. Jerry is honest and up front in terms of setting up expectations. Excellent team”

Surveyed 1 year ago
Represented the Seller
4/5
Start FullStart FullStart FullStart FullStar Empty
Competency
3/5
Knowledge
5/5
Communication
3/5
Experience
3/5

Surveyed 1 year ago
Represented the Seller
4/5
Start FullStart FullStart FullStart FullStar Empty
Competency
4/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Jerry, you and your team were so professional and knowledgeable that it made our experience of selling our home painless. Thank you for all that you did to make the whole transaction seamless and so easy. I will look forward to working with you and Connie and your team in the future.”

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Gary Greene provides top-of-the-line marketing tools and offers an incredible support team in the office Angel is very professional as well as kind, and he knows the local market backwards and forwards.”

Surveyed 1 year ago
Represented the Seller
4/5
Start FullStart FullStart FullStart FullStar Empty
Competency
4/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5
Overall Rating
4.96/5
Rate based on 137 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.90 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
5 / 5
Start FullStart FullStart FullStart FullStart Full
Market Knowledge
4.97 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.99 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience