WILL NEVER RECOMMEND OR USE AGAIN. As a realtor, I recommended to clients in the past. Service used to be good. Our heat pump went out 7 days ago. They are still researching to see if manufacturers warranty will cover it. It will not, unit is 6 years old, warranty is 5. Hung up on numerous times. No heat with below freezing weather, they dont consider an emergency. Having the unit replaced at our expense. Going to their arbitration which is small claims court. Copy this so I can post on my realtor blog.